Limited mileage seats that must be booked far in advance are insufficient to meet the diverse usage needs of customers.
WHY FLYEDGE
Increase mileage usage toimprove customer satisfaction and liability management simultaneously.
Customers feel frustrated when they cannot use mileage when they want, and airlines continue to bear the obligation to provide services. FlyEdge reduces both issues by enabling mileage to be used for content, remaining seats, and airline services.
While blanket expiration policies may reduce figures, they can damage customer trust and long-term relationships.
If additional usage channels only increase airline costs, they cannot be a sustainable solution.
Redefining the problem
Increase usage channels desired by customers and provide usage/fulfillment results to airlines.
- 01Providing the moments customers want
We provide usage paths at moments customers actually feel a need, such as travel exploration, real-time on-site information, and remaining seats.
- 02Providing clear usage results
We have prepared the system so that results where value is actually consumed, such as content usage and seat utilization, can be linked to airline operational data.
- 03Airlines only need to define the scope
FlyEdge does not arbitrarily decide issuance volume, value criteria, exchange targets, or seat availability; these can be set by the airline.